Hp Smart Says Printer Is Offline – Q:- Hi, I have a new HP Envy 6000 series printer on Windows 10. Everything was fine, but my HP Smart app suddenly showed a yellow box with the message “Printer status unknown”. I also use the Instant Ink program, so because of this “printer status unknown” message, I can’t check my ink level and scan from the app.
In conclusion, I cannot get my HP Smart application to communicate with my printer. HP Smart says, “Printer status unknown.” I ran HP Smart Diagnose and Fix and it said “Diagnostics complete, no problems found”. Tried restarting printer, computer and router. I completely uninstalled and reinstalled the printer. Tried everything to fix this “printer status unknown” problem but nothing worked for me. I need help to solve this problem.
Hp Smart Says Printer Is Offline
HP Smart App is an online printer application that adds multiple printers to your computer with all the loaded features like scanning, printing documents, checking ink levels and more. However, it becomes difficult for the user to access all these features if the HP Smart app says “Printer status unknown”. If you see this message in the HP Smart app, you cannot scan, print, or check ink levels in the application. Whenever the computer has any Windows Updates, we have noticed that HP printers lose connection or stop scanning from the HP Smart app.
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Most of us don’t know why HP smart is saying printer status is unknown. There can be many reasons behind this problem. The most common causes are printer firmware being out of date, any of our security or antivirus programs preventing the HP Smart App from reading the printer status, and drivers not being installed properly.
1) Update HP printer firmware: If you are getting unknown printer status message in HP smart app then you need to update printer firmware from HP official site. This should solve the problem; If not, go to the next step.
2) Reset HP Smart App on Windows 10: In this step, we need to reset HP Smart App on Windows 10 or 11 computers.
3)Disable Antivirus or Security Program: HP technicians recommend temporarily disabling any antivirus or security programs on Windows computer to resolve this printer status unknown issue on HP Smart.
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4) Uninstall and Reinstall HP Printer Driver: This is the last step to fix this printer status unknown message in HP Smart App.
If you are using any HP printer like HP Envy 6000, HP Envy 4500, HP Deskjet 4100 or HP Officejet 9010, HP Officejet 8710 with HP Smart on Mac OS. If it doesn’t show your printer status, you can fix this “Printer status unknown” message on Mac OS by following these simple steps.
To clarify that we at Optimum Tech Help are third party technical support service providers. You can get similar services from the manufacturer for free. We support all kinds of devices like computers, printers, tablets and smartphones. We provide 24×7 support in USA and Canada only. Optimum Tech Help is not affiliated with any of the brands or products on this website. Images and photos shown in this article are for illustrative purposes only. If you have any problem with the content or information shown above please contact us. When the printer status is “Offline”, it indicates that the computer is unable to communicate with the printer. This problem can occur for various reasons:
Note: Some of the steps below apply only to network connected printers. If your printer is connected via a USB cable, skip any steps intended only for network connected printers.
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Resetting the power to the printer is a quick way to reset the printing system and prepare for further troubleshooting if necessary.
HP provides a free tool called “HP Print and Scan Doctor” that can be used to detect and resolve the “Printer Offline” error message.
Note: The following steps apply only to network connected printers. If your printer is connected via a USB cable, go to six: Check the “Use printer offline” setting.
Note: If you frequently lose network connectivity, update the firmware on your printer. For instructions on how to update the firmware, click the following link: HP LaserJet Pro – Update Printer Firmware
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Note: The following steps apply only to network connected printers. If your printer is connected via a USB cable, skip to Step 8: Make sure the correct port is selected.
If the computer or tablet is running Windows 8 (or Windows 8.1) and the connection was recently changed from a private to a public network and then back to a private network, see the following document to resolve the issue:
HP LaserJet, HP PageWide, HP OfficeJet – Network printer not found in Windows 8 after changing network from private to public.
If the driver is using the wrong communication port, the connection cannot be made and the printer remains offline.
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Along with the steps given below, you can watch the following videos on how to select the correct port for your HP printer in Windows.
Note: The first video is for Windows 10 and the second video is for Windows 8 or 7.
Use this method if you have the HP Printers folder available from the Start menu. Otherwise, go to the third method: Uninstall Devices and Printers from Windows.
Use this method if you do not have an HP Printer folder or if you are using the Printer Wizard to install the printer.
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Note: If the problem persists and you are using HP’s full-featured software, there may be a compatibility issue. Try uninstalling the HP Full Feature Software and installing the Basic or PCL6 driver from www./drivers.
If you have access to another computer, install the basic driver from www./drivers, connect the printer using the same type of connection, and try to print.
If none of the steps in this document resolve the problem and the printer status is still “Offline” and you cannot print, contact HP Customer Support.
Need help? Some features of the device may not be currently available. We apologize for the inconvenience and are working to resolve the issue. Minimize the chatbot window Chatbot is loading a new message Do the following in the order given. Try using the printer after each job to see if the problem is resolved.
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The printer must be turned on, have paper in the input tray, have enough ink or toner, and not display errors or flashing lights.
Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning problems.
Set your printer as the default on your Windows computer to ensure that print and scan jobs use the correct printer.
Print the Network Configuration or Wireless Network Test Results page, and then use the information on it to connect your printer wirelessly.
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Check for network issues and setup requirements if the printer is not recognized during software installation or wireless print jobs fail.
Make sure you are using an undamaged Ethernet cable, check for a green light near the Ethernet port on the printer, and then print a report to confirm the connection.
Resetting the print system can clear any error by removing all HP and non-HP printers, pending print jobs, and printer preferences.
Resetting the print system will remove all printers. After you reset the print system, re-add your printers to the queue.
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Use the information on the network configuration page to set a manual IP address for your printer, then use it to connect to your Mac.
Need help? Some features of the device may not be currently available. We apologize for the inconvenience and are working to resolve the issue. Minimize chat bot window Chatbot showing new message HP printer connected to Wi-Fi but offline -HP is a leading gadget company worldwide. The company manufactures printer and other equipment. Printers are the most important gadget in home and professional office. The company adds additional features like Wi-Fi connectivity and wireless connections to improve performance and usability. A printer makes work easier and easier. But sometimes technical errors arise while using such devices. Now in this blog, we will discuss the issue
HP printer connected to Wi-Fi but showing offline is a very common problem when using wireless printers. Unsupported files, incorrect updates and process stops are the main cause of offline problem. The guidance of a technician is very important to solve this problem. A highly skilled person can solve this problem in simple steps, saving time and money.
For any printer related issue, tech support experts are one stop solution where any technical issue can be resolved. To contact us please contact us toll free at 800-742-9005. Our lines are open 24/7 all year round.
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This problem occurs when some unnecessary files or new updates are done. Here are some reasons behind it-
In this section, we will share some steps to solve this offline problem easily. So your work will not suffer more. Here are some useful tips-
It is very simple
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